C05 — Tickets & passes (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-original-uat-2026-10-05T11-15-54-C05
• Script: Do you offer group discounts?
• Expected: Describes group/team options from approved data, asks how many tickets the visitor needs, offers lead capture with the consent statement, creates the lead on confirmation.
• Pass criteria: Consent statement shown before any detail is captured. Lead created only after confirmation. Graceful continuation if declined.

Verdict: PARTIAL

The agent correctly scopes the response to Paris, describes group/team options with plausible approved data, and does not fabricate prices or invented package tiers. However, it fails to ask how many tickets the visitor needs, and critically it does not offer lead capture with the consent statement as required by the expected behaviour. The pass criteria require the consent statement to be shown before any detail is captured and a lead to be created on confirmation — neither was initiated. The agent deflects to an external URL and pivots to agenda personalisation instead. Since no lead was created and no submission was made (matching the webhook ground truth of 'none'), there is no false claim of success. The shortfall is agent behaviour (not offering lead capture at all, not showing consent statement) rather than a missing product capability, so this is a partial rather than a full fail — the core informational response is correct and no violations occurred, but required steps were skipped.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 4257ms, total 8068ms)

Visitor: Do you offer group discounts?

Agent: Yes, we offer group packages for teams attending UNLEASH in Paris.

Through our Group Tickets programme, organizations bringing multiple attendees get access to:

• A dedicated Customer Success Manager
• Access to an exclusive loyalty lounge and meeting areas
• Support from Hugo, our AI agent, to help teams plan and personalize their experience
• Loyalty packages for returning groups

Companies like L'Oréal, Microsoft, Walt Disney Company, and Siemens regularly bring their HR leadership teams as corporate groups — L'Oréal, for example, has sent over 100 global HR leaders to Paris for six consecutive years.

To find out more or get a quote, visit Group Tickets and get in touch with the team directly from there.

Would you like me to create a personalised agenda for you?