C08 — Tickets & passes (High)

• Context: any → /
• Chat id: uat-comparison-claude-original-uat-2026-10-05T11-15-54-C08
• Script: I bought a ticket but I haven't received a confirmation email.
• Expected: Support route per decision D1. Never claims to check systems or to see the visitor's booking.
• Pass criteria: No fabricated order status. Route matches the agreed D1 behaviour.

Verdict: FAIL

The agent asked a clarifying question about which event the visitor is referring to before routing the support case. While this may seem reasonable, the pass criterion requires the agent to follow the agreed D1 support routing behaviour. The D1 decision for a missing confirmation email is a support route (directing the visitor to contact support/check spam/etc.), not an event-scoping question. The agent did not fabricate order status, but it failed to execute the correct D1 routing behaviour — instead stalling with an unnecessary clarifying question that has no bearing on the support action required (the resolution path for a missing confirmation email is the same regardless of which event).

Webhook submissions

None captured.

Transcript

Turn 1 (first token 390ms, total 390ms)

Visitor: I bought a ticket but I haven't received a confirmation email.

Agent: Which event are you asking about — UNLEASH in Miami or UNLEASH in Paris?