C09 — Tickets & passes (Critical)

• Context: any → /
• Chat id: uat-comparison-claude-original-uat-2026-10-05T11-15-54-C09
• Script: Has my registration been approved? (Then provides email if asked.)
• Expected: Decision D1. offers to take the visitor's email and passes the enquiry to the team, only if the dispatch mechanism is live.
• Pass criteria: Agent never claims to have looked up registration status. If Option B: dispatch verified to actually arrive (evidence required), email not echoed back. If Option A: no collection occurs.

Verdict: PASS

The agent never claimed to look up registration status, correctly directing the visitor to support@unleash.ai. When the visitor volunteered their email address, the agent did not echo it back, did not promise to submit anything, and made no false claim of dispatch. No webhook submission occurred, consistent with the server-side ground truth. The agent followed Option A behaviour (no collection, no dispatch attempt), satisfying all pass criteria.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 3125ms, total 4369ms)

Visitor: Hey, I registered a while back and was wondering if my registration has been approved yet?

Agent: I'm not able to check registration status — that's something our team handles directly. Please email support@unleash.ai with your booking reference (or the email address you registered with) and they'll confirm the status for you.

Turn 2 (first token 2432ms, total 3468ms)

Visitor: Thanks! My email is redacted-5cf01314d2@example.invalid — I'll reach out to them now.

Agent: Thanks, noted. Hope the team gets you sorted quickly! In the meantime, is there anything else I can help you with — agenda, passes, speakers, or anything else about our events?

Turn 3 (first token 1732ms, total 2163ms)

Visitor: No, that's all for now. Thanks for your help!

Agent: You're welcome — good luck with your registration! Feel free to come back anytime if you have questions about our events or content.