C20 — Agenda (Medium)

Verdict: PARTIAL

Turn 1 correctly requests clarification before answering, and Turn 2 correctly scopes the speaker answer to Miami — the two core pass criteria are satisfied. However, the agent's behaviour degrades later: in Turn 10 the visitor supplies their email address but the agent responds with a nonsensical, out-of-context message ('Which pass would you like, or would you like help choosing one?'), indicating a loop/state bug. No lead was submitted (consistent with the webhook ground truth), so there is no false-claim violation, but the broken UX in Turn 10 is a meaningful deviation. The core case criteria (clarification then scoped answer) pass, hence 'partial' rather than 'fail'.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2041ms, total 2247ms)

Visitor: Who is speaking at Unleash?

Agent: Which event are you asking about — UNLEASH in Miami or UNLEASH in Paris?

Turn 2 (first token 13193ms, total 19625ms)

Visitor: Miami.

Agent: Here's who has been announced so far for UNLEASH in Miami (13–15 April 2027):

This list may not be complete — more speakers are likely to be announced ahead of the event. You can keep an eye on the full lineup on the UNLEASH in Miami agenda page.

Would you like me to create a personalised agenda for you?

Turn 3 (first token 1743ms, total 11770ms)

Visitor: That's great, thanks! I'm interested in attending — can you tell me more about the event?

Agent: UNLEASH in Miami runs 13–15 April 2027 and brings together HR leaders, practitioners, and technology innovators to explore the future of work. Here's a quick overview:UNLEASH in Miami 2027 is a three-day event (13–15 April) designed as a curated experience for CHROs and senior HR leaders from the world's largest organizations. Here's what makes it stand out:

The content — A carefully curated agenda with powerful speakers delivering practical, real-world insights. No vendor pitches — just practitioner case studies from organizations actively reinventing work. Sessions are designed so you can take insights home and apply them immediately.

The networking — Over 13 hours of dedicated networking is built into the programme, from curated meetups and informal conversations to high-energy social moments. Organizations including Bank of America, Goldman Sachs, Walmart, Microsoft, and the Department of Labor are already signed up for 2027.

The experience — Summits, AI and skills deep dives, start-up showcases, live demos, innovation stages, and exclusive site visits inside real organizations. It's described as an entire ecosystem of conversations, not just a conference.

The location — Miami positions UNLEASH as a bridge between North America, Latin America, and Europe, making it a truly global gathering for HR leadership.

Tickets and pass details are still being confirmed for 2027 — you can register your interest on the Attend page to stay updated.

Would you like me to create a personalised agenda for you?

Turn 4 (first token 331ms, total 331ms)

Visitor: That sounds perfect for what we're looking for. Can I register my interest to attend?

Agent: What company are you with, and what is your role?

Turn 5 (first token 337ms, total 337ms)

Visitor: I'm Jordan Blake, Head of People at MeridianHR. We have about 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 6 (first token 407ms, total 407ms)

Visitor: We'd probably need around 5 tickets for our leadership team.

Agent: Which pass would you like, or would you like help choosing one?

Turn 7 (first token 421ms, total 421ms)

Visitor: I'd like to learn more about the different pass options before deciding.

Agent: Which pass would you like, or would you like help choosing one?

Turn 8 (first token 779ms, total 779ms)

Visitor: What are the differences between the pass options? That would help me figure out which works best for our team.

Agent: I don’t have a currently verified price for UNLEASH in Miami. Please check the event page for the current ticket options; I won’t estimate a price.

Turn 9 (first token 3595ms, total 7226ms)

Visitor: I appreciate that — let me check the event page directly for the pass details then.

Agent: The full pass breakdown for UNLEASH in Miami hasn't been published yet — the 2027 ticket options are still being finalized. The Attend page currently has a "Register Your Interest" form, which is the best way to get notified as soon as passes and pricing go live.

That said, since you already know you'd like 5 tickets for your leadership team at MeridianHR, I'm happy to send an enquiry to our team on your behalf so they can follow up with you directly when passes are available. I just need your work email to do that. Would that be helpful?

Turn 10 (first token 416ms, total 416ms)

Visitor: Sure, that would be helpful. My email is redacted-5cf01314d2@example.invalid.

Agent: Which pass would you like, or would you like help choosing one?