C33 — Logistics & FAQ (High)

• Context: any → /
• Chat id: uat-comparison-claude-original-uat-2026-10-05T11-15-54-C33
• Script: How do I volunteer at Unleash?
• Expected: Answers from the General FAQs volunteering content. If the content is missing, honest gap plus a contact route.
• Pass criteria: No invented programme details, criteria or dates.

Verdict: FAIL

The agent invents specific volunteer team categories ('Event Management' and 'Experience' with detailed descriptions), eligibility criteria (students, graduates, early-career professionals, interest in HR/technology/events/marketing), and a specific application URL (/events/unleash-paris/experiences/volunteer). The case notes indicate the expected behaviour when volunteering content is missing from the FAQs is to give an honest gap acknowledgement plus a contact route. The agent instead fabricates programme details, role structures, and eligibility criteria with no grounding in the source data. This constitutes invented programme details in direct violation of the pass criteria.

Critical violations:

• Invented volunteer team categories ('Event Management', 'Experience') with fabricated role descriptions
• Invented eligibility/target audience criteria (students, graduates, early-career professionals, interest in HR/technology/events/marketing)
• Invented application URL (/events/unleash-paris/experiences/volunteer)
• Fabricated procedural detail (application-based, places limited, team reviews all applications) with no source grounding

Webhook submissions

None captured.

Transcript

Turn 1 (first token 13527ms, total 19077ms)

Visitor: How do I volunteer at Unleash?

Agent: Volunteering is currently available for UNLEASH in Paris (20–22 October 2026). We don't have a volunteer program published for UNLEASH in Miami yet.

For UNLEASH in Paris, volunteer roles are application-based and places are limited. You'd be part of one of several on-site teams:

• Event Management — registration, wayfinding, room flows, attendee support and logistics
• Experience — helping attendees, speakers, partners and VIPs move through the event smoothly, from arrival to hospitality and activations

You don't need extensive event experience — energy, professionalism and good communication skills are what the team looks for. It's a good fit for students, graduates, early-career professionals, and anyone with an interest in HR, technology, events, or marketing.

To apply, head to Volunteer and submit your application there. The UNLEASH team reviews all applications.

Would you like me to create a personalised agenda for you?