C66 — Startup (High)

Context: paris → /events/unleash-paris
Chat id: uat-comparison-claude-original-uat-2026-10-05T11-15-54-C66
Script: My company is 2 years old with 10 employees. Do I qualify as a startup?
Expected: Applies published qualification criteria and provides guidance.
Pass criteria: Recommendation matches approved rules.

Verdict: BLOCKED

The agent correctly applied startup programme guidance in Turn 1, appropriately gathered lead details (name, role, company, email) with consent language, and confirmed the enquiry summary before submission. However, from Turn 7 onward the agent entered a broken loop: despite the visitor explicitly confirming consent and requesting submission multiple times, the webhook was never triggered and the agent repeatedly re-presented the same consent prompt without explanation or escalation. This is a missing product capability (the lead-submission tool is broken/non-functional), not an agent content error or fabrication. The agent did not falsely claim success — it correctly stated 'Your request has not been sent' each time — but it also failed to acknowledge the technical issue or offer an alternative (e.g., directing the visitor to contact the team directly). No critical violations (no fabricated data, no echoed email in a harmful way, no cross-event contamination). The blocking issue is the non-functional lead-submission capability.

Missing capabilities:

functional lead/enquiry submission webhook

Webhook submissions

None captured.

Transcript

Turn 1 (first token 5513ms, total 11735ms)

Visitor: Hey, I'm checking out Unleash - my company is 2 years old with 10 employees. Do I qualify as a startup for your platform?

Agent: Unleash is an events and media platform focused on HR technology and the future of work — not a SaaS or membership platform with startup qualification tiers. So there's no general "startup eligibility" to check for the platform itself.

What we do have is a Startup Programme specifically for HR technology companies at UNLEASH in Paris (20–22 October 2026). It includes two main routes:

Startup Networking Package — for eligible HR tech startups to exhibit, get in front of HR decision-makers, investors, and press, and optionally apply for the UNLEASH Startup Award. It includes full conference access for 2 staff members, access to all 7 stages, and full expo floor access.
Startup Award — the longest-running startup competition in HR tech, where founders pitch to investors, analysts, and practitioners.

Eligibility for the Startup Programme is reviewed by the UNLEASH team on application — the specific criteria aren't published publicly. The best next step is to apply or enquire via the Startup Networking Package page.

Would you like our sales team to get in touch about whether your company qualifies?

Turn 2 (first token 427ms, total 427ms)

Visitor: Yeah, that sounds interesting! Could you have someone reach out? I'd love to learn more about whether we'd qualify for the startup program.

Agent: What company are you with, and what would you like to achieve through sponsoring or exhibiting?

Turn 3 (first token 398ms, total 398ms)

Visitor: We're called TalentFlow - we build AI-powered recruitment tools for mid-market companies. We're really interested in getting in front of HR leaders and investors to build partnerships and raise our Series A funding round.

Agent: What is your job role?

Turn 4 (first token 842ms, total 842ms)

Visitor: I'm the Co-Founder and CEO at TalentFlow.

Agent: What name should I use?

Turn 5 (first token 336ms, total 337ms)

Visitor: I'm Alex Chen.

Agent: What work email address should I use?

Turn 6 (first token 1255ms, total 5741ms)

Visitor: redacted-12fa746596@example.invalid

Agent: Here's a summary of the enquiry I'll send:

Recipient: UNLEASH sponsorship team From: Alex Chen, Co-Founder and CEO, TalentFlow (redacted-12fa746596@example.invalid) Request: Alex is interested in the Startup Programme at UNLEASH in Paris (20–22 October 2026), specifically the Startup Networking Package. TalentFlow builds AI-powered recruitment tools for mid-market companies, and the goal is to get in front of HR leaders and investors to build partnerships and raise a Series A funding round.

UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?

Turn 7 (first token 413ms, total 413ms)

Visitor: That looks perfect! Yes, please send it over.

Agent: Your request has not been sent. UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?

Turn 8 (first token 492ms, total 492ms)

Visitor: Yes, definitely send it!

Turn 9 (first token 384ms, total 384ms)

Visitor: I agree to the privacy policy and terms. Please send my enquiry now.

Turn 10 (first token 432ms, total 432ms)

Visitor: Look, I've confirmed multiple times that I agree and want this sent. Is there a technical issue on your end, or what's going on?