C78 — Tickets & Passes (Medium)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-original-uat-2026-10-05T11-15-54-C78
• Script: Can I buy a ticket at the venue?
• Expected: Explains whether onsite registration is available according to published registration policy and links to registration page.
• Pass criteria: Response matches current registration policy. No invented availability or pricing.

Verdict: FAIL

The agent responded to a simple factual question about onsite registration with a non-sequitur qualification question ('What company are you with, and what is your role?'), completely failing to address the visitor's query. It provided no information about registration policy, no link to the registration page, and no explanation of onsite ticket availability. This is a failure to fulfil the expected behaviour, not a missing capability.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 419ms, total 419ms)

Visitor: Can I buy a ticket at the venue?

Agent: What company are you with, and what is your role?