C80 — Tickets & Passes (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-original-uat-2026-10-05T11-15-54-C80
• Script: Can I transfer my ticket to a colleague?
• Expected: Provides ticket transfer policy and directs user to registration support if required.
• Pass criteria: Policy wording aligns with official FAQs/T&Cs. No invented transfer permissions.

Verdict: FAIL

The agent invented specific transfer policy details that are not confirmed by any ground truth. Specifically, it fabricated the rule that 'HR Leader pass holders can name a senior leadership representative up to two weeks before the event at no extra charge, but the transfer cannot be completed on-site.' This is invented policy detail not grounded in any provided source. The pass criteria explicitly require that policy wording aligns with official FAQs/T&Cs with no invented transfer permissions. The agent went beyond general guidance and manufactured specific conditions (two-week deadline, no extra charge, no on-site transfers for HR Leader pass) which constitutes fabricated transfer permissions.

Critical violations:

• Invented specific ticket transfer rule: 'HR Leader pass holders can name a senior leadership representative up to two weeks before the event at no extra charge, but the transfer cannot be completed on-site' — this is fabricated policy not grounded in any provided source.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 4096ms, total 7167ms)

Visitor: Can I transfer my ticket to a colleague?

Agent: Yes, tickets for UNLEASH in Paris can generally be transferred to a colleague before the event, subject to the event's Terms & Conditions and any applicable transfer deadlines. To arrange a transfer, reach out to the Customer Success team at support@unleash.ai with your booking reference and your colleague's details.

One note if you hold an HR Leader pass: a senior leadership representative can be named as your replacement up to two weeks before the event starts at no extra charge, but the transfer cannot be completed on-site. Full conditions are in the Event Terms & Conditions.