C81 — Tickets & Passes (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-original-uat-2026-10-05T11-15-54-C81
• Script: Can I upgrade my pass after registering?
• Expected: Explains upgrade process and directs user to support or registration team where appropriate.
• Pass criteria: Process aligns with published policy. No promises that upgrades can be completed automatically.

Verdict: FAIL

The agent did not address the visitor's question at all. Instead of explaining the pass upgrade process or directing the user to support/registration team, it deflected with a profile-collection question. The pass criteria require explaining the upgrade process; the agent provided no relevant content whatsoever.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 337ms, total 337ms)

Visitor: Can I upgrade my pass after registering?

Agent: What company are you with, and what is your role?