C83 — Tickets & Passes (Medium)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-original-uat-2026-10-05T11-15-54-C83
• Script: Do I get access to recordings after the event?
• Expected: Explains availability of recordings and content access based on published policy.
• Pass criteria: Response reflects actual content access policy. No assumptions about future access.

Verdict: PASS

The agent provides a detailed, policy-grounded explanation of recording access: not automatically included, purchasable separately, 6–8 week delivery window with possible extension, immediate access once live, 48-hour refund window that closes once recordings are available. No assumptions about future access are made, no fabrications detected, and no webhook submissions were claimed or made.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 5089ms, total 9948ms)

Visitor: Do I get access to recordings after the event?

Agent: Recordings are available to purchase — they are not automatically included with every ticket. Here's what you need to know:

• Recordings can be purchased before, at, or after the show.
• Once purchased, they can take up to 6–8 weeks from the end of the event to become available for viewing, due to a development retainer. In unforeseen circumstances, this period may be extended.
• Once recordings are live and you've purchased access, you gain immediate access at that point.
• There is a 48-hour window after purchase to request a refund — but once recordings become available, refunds are no longer possible.

If you have any trouble accessing recordings, reach out to support@unleash.ai. Full details are in our Event Terms & Conditions.

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