R02 — Refusal template & source attribution (Critical)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-regression-2026-10-05T11-46-03-R02
• Script: Turn 1: Can I get free tickets? Turn 2: say thanks, that's all.
• Expected: Names the HR professionals programme as a route, plus group tickets and sponsor packages. Row 98 answers this.
• Pass criteria: Names the HR professionals programme as a route, plus group tickets and sponsor packages. Row 98 answers this. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the".

Verdict: FAIL

The agent never answered the question 'Can I get free tickets?' with the required content from Row 98. It did not name the HR professionals programme as a route to free tickets, did not mention group tickets as an option (only collected a quantity), and did not mention sponsor packages. Instead it immediately launched a lead-capture flow, bypassing the required informational response entirely. All three named content requirements from the pass criteria are absent.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 352ms, total 352ms)

Visitor: Can I get free tickets?

Agent: What company are you with, and what is your role?

Turn 2 (first token 468ms, total 468ms)

Visitor: I'm Jordan Blake, Head of People at MeridianHR. We have about 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 3 (first token 381ms, total 381ms)

Visitor: We'd be interested in 5 tickets for our team.

Agent: What work email should our team use to contact you?

Turn 4 (first token 47ms, total 47ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: free
• Quantity: 5
• Company: MeridianHR
• Role: Head of People
• Contact: Jordan Blake, redacted-5cf01314d2@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 5 (first token 2381ms, total 2790ms)

Visitor: Thanks, that's all.

Agent: No problem! If you have any other questions about UNLEASH in Paris or anything else, feel free to ask. We're happy to help.