R06 — Refusal template & source attribution (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-regression-2026-10-05T11-46-03-R06
• Script: Turn 1: Where do I find the floorplan? Turn 2: say thanks, that's all.
• Expected: Says the floorplan is not published publicly and routes to customersuccess@unleash.ai.
• Pass criteria: Says the floorplan is not published publicly and routes to customersuccess@unleash.ai. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the".

Verdict: FAIL

The agent directed the visitor to a Map page and Plan Your Visit page instead of stating that the floorplan is not published publicly and routing to customersuccess@unleash.ai. The expected behaviour requires explicitly saying the floorplan is not publicly available and providing the customer success email. The agent did neither.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 3362ms, total 4939ms)

Visitor: Where do I find the floorplan?

Agent: We have a dedicated Map page for UNLEASH in Paris 2026 — that's the best place to find the floorplan. You can also find venue and practical details on Plan Your Visit.

Would you like me to create a personalised agenda for you?

Turn 2 (first token 1845ms, total 2259ms)

Visitor: Thanks, that's all I needed!

Agent: You're welcome — enjoy the event! Feel free to come back if you have any other questions.