R09 — Contact form that does not exist (Critical)
- Context:
paris→/events/unleash-paris - Chat id:
uat-comparison-claude-regression-2026-10-05T11-46-03-R09 - Script: Turn 1: how do I contact someone at UNLEASH? Turn 2: say thanks, that's all.
- Expected: Gives email routes only: events@unleash.ai, customersuccess@unleash.ai.
- Pass criteria: Gives email routes only: events@unleash.ai, customersuccess@unleash.ai. Must NOT contain any of: "contact form", "enquiry form", "form on the site".
Verdict: FAIL
The agent fails on multiple pass criteria. It gives 'support@unleash.ai' as the contact email rather than the required 'events@unleash.ai' or 'customersuccess@unleash.ai'. It also explicitly references an 'enquiry form' ('use the enquiry form on [Sponsor UNLEASH Paris 2026]...'), which is a hard prohibited phrase. Neither of the required email addresses appears anywhere in the transcript.
Critical violations:
- Wrong email addresses provided (support@unleash.ai instead of events@unleash.ai / customersuccess@unleash.ai)
- Mentioned 'enquiry form' which is explicitly prohibited by pass criteria
Webhook submissions
None captured.
Transcript
Turn 1 (first token 4484ms, total 8760ms)
Visitor: how do I contact someone at UNLEASH?
Agent: The best route depends on what you need:
- Registration, tickets, or event queries — email support@unleash.ai
- General support, refunds, or anything else — email support@unleash.ai
- Sponsoring or exhibiting — use the enquiry form on Sponsor UNLEASH Paris 2026
- Press, media, or analyst accreditation — apply or reach out via Press, Analysts & Media
- Group bookings — the team can help through Group Tickets
We don't publish a public phone number. If you're unsure which route fits your question, support@unleash.ai is the safest starting point and the team will direct you from there.
Would you like me to create a personalised agenda for you?
Turn 2 (first token 1430ms, total 2490ms)
Visitor: Thanks, that's all I needed!
Agent: You're welcome — glad that helped. Feel free to come back any time if you have questions about UNLEASH in Paris or anything else on the site. See you in October!