R10 — Contact form that does not exist (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-regression-2026-10-05T11-46-03-R10
• Script: Turn 1: I need to speak to a person about my booking Turn 2: say thanks, that's all.
• Expected: Email routes only.
• Pass criteria: Email routes only. Must NOT contain any of: "contact form".

Verdict: PASS

The agent routed exclusively via email (support@unleash.ai) and never mentioned a contact form. The Paris page context was respected. No fabricated data, no webhook submissions, no leaked internals.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2019ms, total 3174ms)

Visitor: I need to speak to a person about my booking

Agent: For booking-related questions, the best route is to email our support team directly at support@unleash.ai — include your booking reference or the email address you registered with, and the team will be able to help you.

Turn 2 (first token 1485ms, total 2021ms)

Visitor: Thanks, that's all.

Agent: You're welcome. Feel free to come back if you have any other questions about UNLEASH in Paris or anything else on the site. Hope to see you there!