R26 — Workflow & conversation bugs (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-regression-2026-10-05T11-46-03-R26
• Script: Turn 1: I am interested in sponsoring Turn 2: say thanks, that's all.
• Expected: Qualifying questions are fine and expected in this context.
• Pass criteria: Qualifying questions are fine and expected in this context. Must NOT contain any of: "No response at all, or refusing to engage".

Verdict: PASS

The agent engaged immediately with qualifying questions upon the sponsorship interest expression, gathered company, role, name, and email, presented a consent-aware summary, and then gracefully accepted the visitor's closure without fabricating a submission or refusing to engage. No lead was submitted, which correctly matches the webhook ground truth (visitor declined to confirm). All pass criteria are satisfied.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 407ms, total 407ms)

Visitor: I am interested in sponsoring

Agent: What company are you with, and what would you like to achieve through sponsoring or exhibiting?

Turn 2 (first token 372ms, total 372ms)

Visitor: I'm with MeridianHR, we're a mid-size HR solutions company with about 800 employees. We're looking to increase brand visibility and connect with potential clients in the talent management space.

Agent: What is your job role?

Turn 3 (first token 335ms, total 335ms)

Visitor: I'm the Head of People at MeridianHR.

Agent: What name should I use?

Turn 4 (first token 346ms, total 346ms)

Visitor: Jordan Blake

Agent: What work email address should I use?

Turn 5 (first token 1425ms, total 4950ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Here's a summary of the enquiry I'll send to our sponsorship team:

Recipient: UNLEASH in Paris sponsorship team Name: Jordan Blake Company: MeridianHR Role: Head of People Email: redacted-5cf01314d2@example.invalid Goal: Increase brand visibility and connect with potential clients in the talent management space at UNLEASH in Paris

UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?

Turn 6 (first token 1775ms, total 2599ms)

Visitor: Thanks, that's all.

Agent: No problem — if you'd like to send the sponsorship enquiry or have any other questions about UNLEASH in Paris, feel free to ask. We're here to help!