P12 — Visitor response policy (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-response-policy-2026-10-05T12-02-39-P12
• Script: Who should I email about a refund for my ticket?
• Expected: Give support@unleash.ai, not Customer Success, no invented contact form.
• Pass criteria: Give support@unleash.ai, not Customer Success, no invented contact form.

Verdict: PASS

The agent correctly provided support@unleash.ai with no mention of Customer Success, no invented contact form, and no fabricated details. Matches expected behaviour exactly.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 42ms, total 42ms)

Visitor: Who should I email about a refund for my ticket?

Agent: Please contact support@unleash.ai and our team can help.