P16 — Visitor response policy (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-response-policy-2026-10-05T12-02-39-P16
• Script: I am not a sponsor. Who should I email for general help?
• Expected: Use support@unleash.ai; the negated sponsor word does not qualify as a SPEX enquiry.
• Pass criteria: Use support@unleash.ai; the negated sponsor word does not qualify as a SPEX enquiry.

Verdict: PASS

The agent correctly directed the visitor to support@unleash.ai for general help. The negated sponsor mention ('I am not a sponsor') was not treated as a sponsorship enquiry, so no SPEX routing occurred. No webhook submission was made, consistent with no lead or email dispatch being claimed.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 47ms, total 47ms)

Visitor: I am not a sponsor. Who should I email for general help?

Agent: Please contact support@unleash.ai and our team can help.