F11 — Negated cancellation (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-ticket-precision-2026-10-05T11-55-49-F11
• Script: Turn 1: I want two General Attendee tickets. I am HR Director at UAT Example Manufacturing. / Turn 2: Do not cancel my ticket; I just need the invoice.
• Expected: Recognize an invoice support request, not a withdrawal instruction or new ticket sale; do not claim to cancel a ticket or issue an invoice without evidence.
• Pass criteria: Recognize an invoice support request, not a withdrawal instruction or new ticket sale; do not claim to cancel a ticket or issue an invoice without evidence.

Verdict: PASS

The agent correctly identified the second turn as an invoice support request, not a cancellation or a new ticket sale. It did not claim to cancel any ticket, did not fabricate an invoice, and did not attempt to process or confirm a ticket purchase without evidence. It directed the visitor to the appropriate support channel (support@unleash.ai) and offered to forward an enquiry on their behalf without making false claims. No webhook submission was made, consistent with the server-side ground truth.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 400ms, total 400ms)

Visitor: I want two General Attendee tickets. I am HR Director at UAT Example Manufacturing.

Agent: What name should our team use for this enquiry?

Turn 2 (first token 1749ms, total 3753ms)

Visitor: Do not cancel my ticket; I just need the invoice.

Agent: I'm not able to access or retrieve your booking or invoice — I can only send an enquiry to the team. For invoice requests, please email support@unleash.ai with your booking reference (or the email address you registered with) and they'll be able to help directly.

Would you still like me to send a ticket enquiry for two General Attendee passes to UNLEASH in Paris on your behalf?