C107 — Agenda (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-uat-additions-2026-10-05T11-33-42-C107
• Script: Turn 1: I'm the CHRO at a retail company called Northwind Group — what sessions should I see on AI? Turn 2: ask the agent to email the agenda. Turn 3: provide a plausible full name and work email together.
• Expected: Builds AI-relevant session recommendations, then on the email request collects name and email with the consent note and dispatches the agenda email. The server-side hand-off includes the profile details the visitor stated in conversation — role (CHRO) and company (Northwind Group) — alongside name, email, and the agenda content.
• Pass criteria: An agenda-email webhook submission is captured containing the visitor's name and email AND their stated role and company (from the conversation, not re-asked). Consent note shown before the email is captured. No dispatch language before the submission actually happened.

Verdict: FAIL

The agent collected the visitor's name and email, correctly included the consent note before requesting confirmation, and correctly referenced role/company (CHRO, Northwind Group) in its pre-send summary. However, after the visitor gave explicit confirmation ('Yes, please go ahead and send it.'), the agent failed to dispatch the agenda-email webhook — reporting a submission error instead. The server-side ground truth confirms no submission was made. Because the visitor had provided all required information and given explicit consent/confirmation, the expected dispatch should have occurred. The failure is a runtime/submission error, not a missing product capability (the agent clearly has the intent and flow for this feature). This constitutes a failure to meet the pass criterion requiring a webhook submission containing name, email, role, and company.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 5532ms, total 27888ms)

Visitor: I'm the CHRO at a retail company called Northwind Group — what sessions should I see on AI?

Agent: There's a strong lineup of AI sessions at UNLEASH in Paris (20–22 October 2026), and as a CHRO several are directly built around your role. Here are the ones most worth your time:

Keynotes on Stage 1 | Humans x AI

• How Ryanair Is Deploying AI at Scale While Competing in One of Europe's Toughest Markets — Wednesday 21 Oct, 09:00. CEO Eddie Wilson on real-world AI deployment under competitive pressure.
• Future Readiness And The AI Mindset Divide — Wednesday 21 Oct, 11:15. Howard Yu (IMD Business School) on closing the mindset gap between AI ambition and organizational readiness.

CHRO-specific sessions

• The New CHRO Mandate: Leading Human Advantage Through Uncertainty — Wednesday 21 Oct, 10:00, Stage 1 | Humans x AI. A panel of CHROs and CPOs from Ahold Delhaize, Bristol Myers Squibb and Sony Music on how to position human leadership alongside AI-driven decision-making.
• Re-inventing Organisations in an AI Era: The New Mandate for the CHRO — Wednesday 21 Oct, 14:15, Stage 1 | Humans x AI. Sharon Doherty (Lloyds Banking Group) on reinventing the operating model alongside CTO and CFO.

Practical AI execution

• Redesigning End to End Work Through Agentic AI Across the Enterprise — Wednesday 21 Oct, 10:00, Stage 2 | WorkTech & Pay. Merck Group's head of People Insights on moving from AI ambition to operational reality at scale.
• Building Cross-Functional Foundations For AI: Why CHRO–Chief Data Partnership Fast-Tracks Automation at Scale — Wednesday 21 Oct, 11:15, Stage 2 | WorkTech & Pay. A case study on why CHRO–CIO alignment is the real enabler of automation programs.
• Amplifying Human Capability in the Age of AI — Wednesday 21 Oct, 14:20, Stage 5 | Impact Stage. Deutsche Telekom's VP HR IT & AI on building organizations where AI sharpens, rather than replaces, human capability.
• You Have an AI Plan. Rethink it at this session. — Wednesday 21 Oct, 15:05, UNLEASH Lounge. A concrete playbook for getting agentic AI past governance blockers and into actual execution.

AI + skills

• AI Transformation: In Theory and Practice — Wednesday 21 Oct, 09:00, Stage 4 | Skills. Google's CLO Brian Glaser on translating AI strategy into workforce capability.

This list may not be complete — the full agenda is on the Agenda & Schedule page.

Would you like me to create a personalised agenda for you?

Turn 2 (first token 1458ms, total 2097ms)

Visitor: Can you email me the full agenda? I'd like to review it before the event.

Agent: To send you the agenda, I just need a couple of details:

What's your name, and what work email address should I send it to?

Turn 3 (first token 349ms, total 349ms)

Visitor: My name is Sarah Mitchell and you can reach me at redacted-f7499598b2@example.invalid

Agent: I’ll email your selected agenda to Sarah Mitchell, redacted-f7499598b2@example.invalid (CHRO, Northwind Group).

UNLEASH will use your email address to send your personalised agenda in accordance with our Privacy Policy. By requesting the email, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I email your agenda?

Turn 4 (first token 11199ms, total 11201ms)

Visitor: Yes, please go ahead and send it.

Agent: We couldn’t complete your submission in chat. Please contact support@unleash.ai and our team can help.