C117 — Tickets & passes (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-uat-additions-2026-10-05T11-33-42-C117
• Script: Turn 1: what are the badge names?
• Expected: Lists General Admission, Explorer and Diamond with a one-line description each, linking the Badges page.
• Pass criteria: All three badges present under their page names (General Attendee / General Admission, Explorer, Diamond — either naming is correct). Links real badge pages with clean labels — either the Badges overview (/events/unleash-paris/badges, labelled "Badges") or each badge's own page (/attend/general-attendee, /attend/explorer, /attend/diamond); both satisfy the link requirement. No SEO-style labels. No refusal.

Verdict: PASS

All three badge types (General Admission, Explorer, Diamond) are present with one-line descriptions. Each links to its own badge page with visitor-facing labels ('General Admission Badge', 'Diamond Badge', 'Explorer Badge') — the individual page paths (/events/unleash-paris/attend/general-attendee etc.) satisfy the link requirement per the pass criteria. No SEO-style labels used. No refusal. Subsequent turns handle unknown detail correctly by deferring to support without fabricating content. No false submission claims; no webhook was fired, consistent with server-side ground truth.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 5862ms, total 13018ms)

Visitor: what are the badge names?

Agent: For UNLEASH in Paris, there are three main badge types:

• General Admission — access to Days 2 and 3 at the Paris Convention Centre: all 7 stages, the full exhibition, official networking events, and community access. Priced at EUR 3,195 + VAT. General Admission Badge

• Diamond — everything in General Admission, plus Day 1 Summits & Salons at Shangri-La Paris, UNLEASH Lounge access, reserved stage seating, Speaker Meet & Greets, and more. Priced at EUR 5,495 + VAT. Diamond Badge

• Explorer — full three-day access plus a Day 1 Expedition inside a leading employer, an Executive Dinner, Explorer Tours, Accelerator Labs, and more. Application-only for senior HR leaders; vendor registrations are not accepted. Price on application. Explorer Badge

There are also specialist access routes — Group Tickets for teams, and application-based passes for Press & Analysts.

Would you like me to create a personalised agenda for you?

Turn 2 (first token 4930ms, total 8064ms)

Visitor: I'm thinking the Diamond badge sounds good – what exactly is included in the Speaker Meet & Greets?

Agent: The specific details of what Speaker Meet & Greets involve — format, duration, how many speakers, how slots are allocated — aren't broken out separately on the Diamond badge page. They're listed as an included benefit alongside the other Diamond perks, but we haven't published a detailed breakdown of how they work.

For the full picture on that, your best bet is to reach out to the team at support@unleash.ai — they'll be able to give you the specifics before you commit.

Would you like me to create a personalised agenda for you?

Turn 3 (first token 1491ms, total 3408ms)

Visitor: Actually, before I decide on the Diamond badge, can you tell me more about what's included in the Lounge access?

Agent: The UNLEASH Lounge is listed as a Diamond badge benefit, but we haven't published a detailed breakdown of exactly what it includes — things like what's available inside, how it's set up, or what services it offers aren't broken out separately.

For specifics on what the Lounge experience looks like, I'd recommend reaching out to the team at support@unleash.ai — they'll be able to give you a proper picture before you decide.

Would you like me to create a personalised agenda for you?

Turn 4 (first token 1474ms, total 2912ms)

Visitor: I appreciate the info. Let me get in touch with that support email to clarify those details before I make a decision.

Agent: Sounds like a good plan. Drop them a line at support@unleash.ai and they'll be able to walk you through the Lounge and Speaker Meet & Greet details.

When you're ready to move forward with the Diamond badge, feel free to come back and I can help get your enquiry to the right team. Would you like me to create a personalised agenda for you in the meantime?