C118 — Navigation (Medium)

Verdict: FAIL

Turn 2 asks the visitor for company/role instead of simply linking the Group Tickets page as expected. The pass criteria require the agent to respond to 'and the group tickets page?' with a clean label link ('Group Tickets') to the correct URL (/events/unleash-paris/attend/teams). The agent instead diverted into a lead-capture flow. Additionally, the agent in Turn 8 repeats the consent/confirmation block verbatim without submitting anything (webhook ground truth: none), and the final message still asks 'Shall I send your enquiry?' after the visitor already said yes — implying the submission was made when it was not. The link label in Turn 1 ('Plan Your Visit') and its URL are correct, but the Group Tickets link label criterion was not met in direct response to Turn 2 (it only appeared buried in Turn 4 after unnecessary qualification steps).

Critical violations:

Webhook submissions

None captured.

Transcript

Turn 1 (first token 3528ms, total 5366ms)

Visitor: where do I find travel info?

Agent: All travel information — hotels, getting to the venue, and practical logistics — is on Plan Your Visit. If you're ready to book accommodation, you can go straight to our hotel partner: Book Your Hotel.

Would you like me to create a personalised agenda for you?

Turn 2 (first token 411ms, total 411ms)

Visitor: and the group tickets page?

Agent: What company are you with, and what is your role?

Turn 3 (first token 421ms, total 421ms)

Visitor: I'm with MeridianHR as Head of People, and we're looking to bring a group of about 15 people to the conference.

Agent: Which pass would you like, or would you like help choosing one?

Turn 4 (first token 3556ms, total 14071ms)

Visitor: I'm not sure what the different pass options are - what would you recommend for a group of 15?

Agent: As Head of People at MeridianHR bringing a team of 15, here's what we offer — and my recommendation:

My recommendation: Diamond

At EUR 5,495 + VAT per person, the Diamond Badge gives your whole team Days 2–3 at the main conference plus Day 1 Summits & Salons at Shangri-La Paris. For a leadership group, that Day 1 programme — focused on AI, skills, and future readiness in a smaller peer-group setting — is often where the most valuable conversations happen. Diamond also includes lounge access, reserved stage seating, fast-track entry and speaker meet & greets.

The other options for context:

For a group of 15, we also have dedicated group support — a Customer Success Manager, access to the loyalty lounge and meeting areas, and help planning your team's experience on-site. The Group Tickets page has more on that.

One question: would you want your full team on the same pass, or is there a mix — for example, a few senior leaders who'd benefit from Explorer, with the rest on Diamond or General Admission?

Turn 5 (first token 539ms, total 539ms)

Visitor: We'd probably do a mix — maybe 3 or 4 of our senior leaders on Explorer if that's possible, and the rest on Diamond. Can you walk me through the group booking process?

Agent: What name should our team use for this enquiry?

Turn 6 (first token 397ms, total 397ms)

Visitor: Jordan Blake

Agent: What work email should our team use to contact you?

Turn 7 (first token 96ms, total 96ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 8 (first token 344ms, total 344ms)

Visitor: Yes, please send it through.

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?