W07 — Workflow action routing (High)
- Context:
paris→/events/unleash-paris - Chat id:
uat-comparison-claude-workflow-router-2026-10-05T11-58-44-W07 - Script: yes / Actually, change my email to redacted-99fd2d1c72@example.invalid. / Yes please.
- Expected: Changing details requires a refreshed summary; exactly one Spex UNW submission to corrected email after final confirmation, never old recipient.
- Pass criteria: Changing details requires a refreshed summary; exactly one Spex UNW submission to corrected email after final confirmation, never old recipient.
Verdict: PARTIAL
The corrected email (redacted-99fd2d1c72@example.invalid) was correctly used in the single webhook submission, satisfying the critical requirement of never using the old email. However, the refreshed summary shown in Turn 2 after the email change omits the updated email address entirely — the confirmation block does not display any email field, so the visitor cannot verify that the correction was captured before confirming. The pass criteria requires a refreshed summary showing the changed details; the summary shown is incomplete in that it lacks the email field (corrected or otherwise). This is a minor deviation: the submission itself is correct and timely (one submission, correct email, after final confirmation), but the summary presentation did not fully reflect the updated contact details as required.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-10-05T11:59:30.137Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-claude-workflow-router-2026-10-05T11-58-44-W07","location":"/events/unleash-paris","enquiry":"Sponsorship enquiry for UNLEASH in Paris","intent":"Spex UNW","name":"Jordan UAT","email":"redacted-99fd2d1c72@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 763ms, total 764ms)
Visitor: yes
Agent: I’ll ask the team to discuss sponsorship or exhibiting opportunities at UNLEASH in Paris with you.
Contact: Jordan UAT, UAT Example (HR Director), redacted-95526c2592@example.invalid.
UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?
Turn 2 (first token 11684ms, total 12668ms)
Visitor: Actually, change my email to redacted-99fd2d1c72@example.invalid.
Agent: Got it. To confirm, I'll send the following:
Enquiry: Sponsorship at UNLEASH in Paris Name: Jordan UAT Company: UAT Example Role: HR Director
Shall I send this to our sponsorship team?
Turn 3 (first token 2892ms, total 2893ms)
Visitor: Yes please.
Agent: Your enquiry has been sent to the team.