W08 — Workflow action routing (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-workflow-router-2026-10-05T11-58-44-W08
• Script: yes please / Yes, please send the request. Thank you for helping.
• Expected: Use known ticket selection, quantity and contacts in summary, then exactly one Delegate UNW lead, not Spex.
• Pass criteria: Use known ticket selection, quantity and contacts in summary, then exactly one Delegate UNW lead, not Spex.

Verdict: PASS

The agent correctly used the known session profile (name, email, company, role, ticket type, quantity, event) without re-asking. It presented a clear summary and requested explicit confirmation before submitting. The visitor confirmed, and the webhook submission is exactly one lead with intent 'Delegate UNW' (not Spex), matching the pass criteria. No fabricated data, no cross-event contamination, no leaked internals.

Webhook submissions

• lead: {"source":"unleash-ai-chat","collected_at":"2026-10-05T11:59:34.523Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-claude-workflow-router-2026-10-05T11-58-44-W08","location":"/events/unleash-paris","enquiry":"2 x General Attendee tickets for UNLEASH in Paris (20–22 October 2026)","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}

Transcript

Turn 1 (first token 9959ms, total 12786ms)

Visitor: yes please

Agent: I have all the details needed. Here's a summary of your enquiry:

• Event: UNLEASH in Paris (20–22 October 2026)
• Pass: General Attendee x2
• Name: Jordan UAT
• Company: UAT Example
• Role: HR Director

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 2 (first token 5158ms, total 5159ms)

Visitor: Yes, please send the request. Thank you for helping.

Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.