W10 — Workflow action routing (High)
- Context:
paris→/events/unleash-paris - Chat id:
uat-comparison-claude-workflow-router-2026-10-05T11-58-44-W10 - Script: Actually I want to buy 2 General Attendee tickets, not sponsor. / Yes, please send it.
- Expected: Switch to ticket enquiry, show prepared summary, then exactly one Delegate UNW lead; no Spex submission.
- Pass criteria: Switch to ticket enquiry, show prepared summary, then exactly one Delegate UNW lead; no Spex submission.
Verdict: PASS
The agent correctly switched from sponsorship to ticket enquiry, displayed a clear summary including event, pass type, quantity, name, company, and role, included a privacy/consent notice, and asked for confirmation before submitting. Upon confirmation, exactly one webhook submission was made with type 'lead' and intent 'Delegate UNW'. No Spex submission was made. All pass criteria are satisfied.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-10-05T11:59:34.776Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-claude-workflow-router-2026-10-05T11-58-44-W10","location":"/events/unleash-paris","enquiry":"2 x General Attendee tickets for UNLEASH in Paris (20–22 October 2026)","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 1592ms, total 4453ms)
Visitor: Actually I want to buy 2 General Attendee tickets, not sponsor.
Agent: I have your details on file already. Here's a summary of your enquiry:
- Event: UNLEASH in Paris (20–22 October 2026)
- Pass: General Attendee x2
- Name: Jordan UAT
- Company: UAT Example
- Role: HR Director
UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?
Turn 2 (first token 3321ms, total 3322ms)
Visitor: Yes, please send it.
Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.