F01 — Ticket completion (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-feedback-2026-10-05T11-40-12-F01
• Script: Turn 1: I want to buy 2 General Attendee tickets for Paris. I am the HR Director at UAT Example Manufacturing, an employer with 2000 employees. / Turn 2: My name is Jordan UAT. / Turn 3: redacted-95526c2592@example.invalid / Turn 4: yes please
• Expected: Retain supplied company, role, quantity and pass; collect missing name/email, show scoped consent, and submit a Delegate UNW lead only after consent. A captured webhook is required for success.
• Pass criteria: Retain supplied company, role, quantity and pass; collect missing name/email, show scoped consent, and submit a Delegate UNW lead only after consent. A captured webhook is required for success.

Verdict: PASS

All pass criteria satisfied. The agent retained supplied company (UAT Example Manufacturing), role (HR Director), quantity (2), and pass type (General Attendee) from Turn 1. It collected missing name (Turn 2) and email (Turn 3), displayed a scoped consent notice before submission, and only dispatched after explicit visitor confirmation ('yes please', Turn 4). The webhook submission confirms a Delegate UNW lead was received with HTTP 200, containing all correct fields including consent:true, scoped to Paris, with no data fabricated or cross-contaminated.

Webhook submissions

• lead: {"source":"unleash-ai-chat","collected_at":"2026-10-05T11:40:27.309Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-openai-feedback-2026-10-05T11-40-12-F01","location":"/events/unleash-paris","enquiry":"2 General Attendee tickets for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example Manufacturing","interests":[],"stage":"qualified"}

Transcript

Turn 1 (first token 45ms, total 45ms)

Visitor: I want to buy 2 General Attendee tickets for Paris. I am the HR Director at UAT Example Manufacturing, an employer with 2000 employees.

Agent: I don’t have information about past events. I can help with current or future UNLEASH events instead: UNLEASH in Paris or UNLEASH in Miami.

Turn 2 (first token 2619ms, total 3475ms)

Visitor: My name is Jordan UAT.

Agent: Your name is set, Jordan. For 2 General Attendee tickets in Paris, the current price is General Admission Badge — EUR 3,195 + VAT each. It includes Days 2–3 conference access, 7 stages, full exhibition access, official networking events, the attendee-only hotel room block, community app access, and the UNLEASH Journey Book.

Since you’re an employer-side HR Director at UAT Example Manufacturing, the General Attendee pass is the right published option for standard access. If you want, I can help you send the ticket enquiry next.

Would you like me to create a personalised agenda for you?

Turn 3 (first token 342ms, total 342ms)

Visitor: redacted-95526c2592@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: General Attendee
• Quantity: 2
• Company: UAT Example Manufacturing
• Role: HR Director
• Contact: Jordan UAT, redacted-95526c2592@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 4 (first token 1759ms, total 1760ms)

Visitor: yes please

Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.