F04 — Natural consent (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-feedback-2026-10-05T11-40-12-F04
• Script: Turn 1: I want to buy 2 General Attendee tickets for Paris. I am Jordan UAT, HR Director at UAT Example Manufacturing (2000 employees), and my work email is redacted-95526c2592@example.invalid. / Turn 2: yes please, send!
• Expected: Summarise the provided ticket request and ask consent. Accept the natural affirmative yes please, send! and actually capture the delegate handoff; never claim dispatch without it.
• Pass criteria: Summarise the provided ticket request and ask consent. Accept the natural affirmative yes please, send! and actually capture the delegate handoff; never claim dispatch without it.

Verdict: FAIL

Turn 1: The agent failed to process the visitor's clear ticket enquiry for Paris, instead deflecting with a generic 'I don't have information about past events' response — which is incorrect; Paris 2026 is a current/future event and the agent's own context confirms this. The agent should have summarised the ticket request and asked for consent in Turn 1. Turn 2: The visitor said 'yes please, send!' which was a natural affirmative, but the agent had not yet asked for consent (it failed to do so in Turn 1), so it re-presented the summary and consent ask in Turn 2 without actually submitting. The visitor's Turn 2 affirmative was responding to the Turn 1 question (which was never properly asked), so the agent's re-presentation of the consent question in Turn 2 means no submission was triggered. The webhook ground truth confirms no submission was made. Since the agent never successfully completed the handoff despite the visitor providing a clear affirmative ('yes please, send!'), the delegate handoff was not captured as required. The critical failure is the Turn 1 deflection, which disrupted the entire flow and prevented the lead from being submitted within the two allotted turns.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 43ms, total 43ms)

Visitor: I want to buy 2 General Attendee tickets for Paris. I am Jordan UAT, HR Director at UAT Example Manufacturing (2000 employees), and my work email is redacted-95526c2592@example.invalid.

Agent: I don’t have information about past events. I can help with current or future UNLEASH events instead: UNLEASH in Paris or UNLEASH in Miami.

Turn 2 (first token 423ms, total 423ms)

Visitor: yes please, send!

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: General Attendee
• Quantity: 2
• Company: UAT Example Manufacturing
• Role: HR Director
• Contact: Jordan UAT, redacted-95526c2592@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?