F11 — Negated cancellation (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-feedback-2026-10-05T11-40-12-F11
• Script: Turn 1: I want two General Attendee tickets. I am HR Director at UAT Example Manufacturing. / Turn 2: Do not cancel my ticket; I just need the invoice.
• Expected: Recognize an invoice support request, not a withdrawal instruction or new ticket sale; do not claim to cancel a ticket or issue an invoice without evidence.
• Pass criteria: Recognize an invoice support request, not a withdrawal instruction or new ticket sale; do not claim to cancel a ticket or issue an invoice without evidence.

Verdict: PASS

The agent correctly identified the invoice support request in Turn 2, did not interpret 'do not cancel' as a cancellation instruction, did not process a ticket sale, did not issue or fabricate an invoice, and directed the visitor to support contact. No webhook submission was made, consistent with server-side ground truth.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 319ms, total 319ms)

Visitor: I want two General Attendee tickets. I am HR Director at UAT Example Manufacturing.

Agent: What name should our team use for this enquiry?

Turn 2 (first token 1075ms, total 1449ms)

Visitor: Do not cancel my ticket; I just need the invoice.

Agent: We can help with the invoice, and we won’t cancel anything. Please email support@unleash.ai with your booking reference or the email you registered with, and ask for the invoice.