FEEDBACK-F01 — Ticket completion (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-flow-selector-2026-10-05T11-45-28-FEEDBACK-F01
• Script: Turn 1: I want to buy 2 General Attendee tickets for Paris. I am the HR Director at UAT Example Manufacturing, an employer with 2000 employees. / Turn 2: My name is Jordan UAT. / Turn 3: redacted-95526c2592@example.invalid / Turn 4: yes please
• Expected: Retain supplied company, role, quantity and pass; collect missing name/email, show scoped consent, and submit a Delegate UNW lead only after consent. A captured webhook is required for success.
• Pass criteria: Retain supplied company, role, quantity and pass; collect missing name/email, show scoped consent, and submit a Delegate UNW lead only after consent. A captured webhook is required for success.

Verdict: PASS

All pass criteria are satisfied. The agent retained the supplied company (UAT Example Manufacturing), role (HR Director), quantity (2), and pass type (General Attendee) from Turn 1. It collected the missing name (Turn 2) and email (Turn 3), displayed a scoped consent statement with privacy policy and T&C links before submission, and only submitted after explicit visitor confirmation ('yes please' in Turn 4). The server-side webhook confirms a Delegate UNW lead was successfully received (HTTP 200) with all correct fields populated and consent:true. No fabricated data, no cross-event contamination, no leaked internals, and no echoed email issues were observed. The agent's Turn 1 response ('I don't have information about past events') was slightly awkward but did not lose the supplied data — it was retained and echoed correctly in Turn 3, so no material harm occurred.

Webhook submissions

• lead: {"source":"unleash-ai-chat","collected_at":"2026-10-05T11:47:16.469Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-openai-flow-selector-2026-10-05T11-45-28-FEEDBACK-F01","location":"/events/unleash-paris","enquiry":"2 General Attendee tickets for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example Manufacturing","interests":[],"stage":"qualified"}

Transcript

Turn 1 (first token 46ms, total 46ms)

Visitor: I want to buy 2 General Attendee tickets for Paris. I am the HR Director at UAT Example Manufacturing, an employer with 2000 employees.

Agent: I don’t have information about past events. I can help with current or future UNLEASH events instead: UNLEASH in Paris or UNLEASH in Miami.

Turn 2 (first token 1063ms, total 1297ms)

Visitor: My name is Jordan UAT.

Agent: Thanks, noted. To continue your ticket enquiry, I still need your work email address.

Turn 3 (first token 383ms, total 383ms)

Visitor: redacted-95526c2592@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: General Attendee
• Quantity: 2
• Company: UAT Example Manufacturing
• Role: HR Director
• Contact: Jordan UAT, redacted-95526c2592@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 4 (first token 1306ms, total 1307ms)

Visitor: yes please

Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.