FEEDBACK-F13 — Forced handoff failure (Critical)
- Context:
paris→/events/unleash-paris - Chat id:
uat-comparison-openai-flow-selector-2026-10-05T11-45-28-FEEDBACK-F13 - Script: Turn 1: I want to buy 2 General Attendee tickets for Paris. I am the HR Director at UAT Example Manufacturing, an employer with 2000 employees. / Turn 2: My name is Jordan UAT. / Turn 3: redacted-95526c2592@example.invalid / Turn 4: yes please
- Expected: Receiver returns HTTP503 for this case. After the final yes please, attempt the handoff, report failure honestly and offer a support route. Never claim success.
- Pass criteria: A real handoff attempt must reach the capture receiver and receive HTTP503. The reply must acknowledge failure and provide an alternative contact route. No false dispatch confirmation.
Verdict: PASS
The agent collected all required fields (name, email, company, role, quantity, event), displayed the consent notice before asking for confirmation, received an explicit 'yes please', attempted the handoff (server-side ground truth confirms a real submission was made and received HTTP 503), did not claim success, honestly reported failure, and provided an alternative contact route (support@unleash.ai). No false dispatch confirmation was made.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-10-05T11:47:21.530Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-openai-flow-selector-2026-10-05T11-45-28-FEEDBACK-F13","location":"/events/unleash-paris","enquiry":"2 General Attendee tickets for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example Manufacturing","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 47ms, total 47ms)
Visitor: I want to buy 2 General Attendee tickets for Paris. I am the HR Director at UAT Example Manufacturing, an employer with 2000 employees.
Agent: I don’t have information about past events. I can help with current or future UNLEASH events instead: UNLEASH in Paris or UNLEASH in Miami.
Turn 2 (first token 3058ms, total 3748ms)
Visitor: My name is Jordan UAT.
Agent: For 2 General Attendee tickets in Paris, the verified price is EUR 3,195 + VAT per badge. General Attendee includes Days 2–3 conference access, 7 stages, full exhibition access, official networking events, an attendee-only hotel room block, community app access, and the UNLEASH Journey Book.
You’re eligible for the General Attendee route. If you want, I can help you continue with the booking enquiry.
Turn 3 (first token 386ms, total 386ms)
Visitor: redacted-95526c2592@example.invalid
Agent: Your ticket enquiry for UNLEASH in Paris:
- Requested pass: General Attendee
- Quantity: 2
- Company: UAT Example Manufacturing
- Role: HR Director
- Contact: Jordan UAT, redacted-95526c2592@example.invalid
This is an enquiry for the team, not a confirmed booking.
UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?
Turn 4 (first token 1124ms, total 1125ms)
Visitor: yes please
Agent: We couldn’t complete your submission in chat. Please contact support@unleash.ai and our team can help.