FLOW-SIDE — Session workflow routing (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-flow-selector-2026-10-05T11-45-28-FLOW-SIDE
• Script: I want to buy two General Attendee passes for Paris. / Where is the venue? / Continue with the tickets please. / Cancel that, do not contact me.
• Expected: Progress ticket qualification; answer venue side question without losing ticket workflow; resume only missing details; cancellation sends nothing.
• Pass criteria: Venue answer is factual, no unrelated clarification loop, ticket enquiry resumes, cancellation respected, zero webhook submissions.

Verdict: PASS

Venue answer is factual and relevant to Paris. The agent answered the side question in Turn 2 without losing the ticket workflow, resuming correctly in Turn 3 by asking for missing qualification details. Cancellation in Turn 4 was respected with no data submitted and no claim of submission. Zero webhook submissions confirmed. No unrelated clarification loop occurred.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 361ms, total 361ms)

Visitor: I want to buy two General Attendee passes for Paris.

Agent: What company are you with, and what is your role?

Turn 2 (first token 3300ms, total 3803ms)

Visitor: Where is the venue?

Agent: The venue is Paris Expo Porte de Versailles, Pavilion 7, at 1 Place de la Porte de Versailles, 75015 Paris, France.

If you’re arriving by taxi or car, that’s the address to use.

Turn 3 (first token 375ms, total 375ms)

Visitor: Continue with the tickets please.

Agent: What company are you with, and what is your role?

Turn 4 (first token 41ms, total 41ms)

Visitor: Cancel that, do not contact me.

Agent: Understood — I’ve cancelled the contact request. We won’t send it or ask for your contact details.