W08 — Workflow action routing (High)
- Context:
paris→/events/unleash-paris - Chat id:
uat-comparison-openai-flow-selector-2026-10-05T11-45-28-W08 - Script: yes please / Yes, please send the request. Thank you for helping.
- Expected: Use known ticket selection, quantity and contacts in summary, then exactly one Delegate UNW lead, not Spex.
- Pass criteria: Use known ticket selection, quantity and contacts in summary, then exactly one Delegate UNW lead, not Spex.
Verdict: PASS
The agent correctly used the known profile (Jordan UAT, redacted-95526c2592@example.invalid, HR Director, UAT Example, 2 General Attendee tickets, Paris) without re-asking for details. It presented a summary of the ticket selection and asked for confirmation before submitting. After the visitor confirmed, exactly one webhook was submitted with type 'lead' and intent 'Delegate UNW' (not Spex), matching the pass criteria. No critical violations detected.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-10-05T11:46:10.019Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-openai-flow-selector-2026-10-05T11-45-28-W08","location":"/events/unleash-paris","enquiry":"2 General Attendee tickets for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 2340ms, total 3543ms)
Visitor: yes please
Agent: Thanks, noted. We’re sending a ticket enquiry for 2 General Attendee tickets for UNLEASH in Paris.
General Attendee is for the core conference experience on Days 2–3 and includes:
- Days 2–3 conference access
- 7 stages
- Full exhibition access
- Official networking events
- Attendee-only hotel room block
- Community access via app
- UNLEASH Journey Book
The verified price is General Admission Badge — EUR 3,195 + VAT.
UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?
Turn 2 (first token 1439ms, total 1440ms)
Visitor: Yes, please send the request. Thank you for helping.
Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.