F06 — Choice help (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-handoff-regression-2026-10-05T11-43-13-F06
• Script: Turn 1: I want to buy a ticket for Paris. I am an HR Director at UAT Example Manufacturing, a 2000-employee employer. / Turn 2: One ticket please. / Turn 3: help / Turn 4: help please
• Expected: When help is requested, compare/recommend passes based on known profile or ask one concrete preference question. Never repeat Which pass would you like, or would you like help choosing one? after help. Do not collect the same known role/company again.
• Pass criteria: When help is requested, compare/recommend passes based on known profile or ask one concrete preference question. Never repeat Which pass would you like, or would you like help choosing one? after help. Do not collect the same known role/company again.

Verdict: PASS

Turn 3 correctly responds to 'help' by comparing all three passes with prices and features drawn from the badge tool (Explorer price on application, exact EUR figures for others), and ends with a concrete preference question. Turn 4 receives a second 'help' and asks a single concrete preference question without repeating 'Which pass would you like, or would you like help choosing one?' and without re-asking for role or company already provided. No cross-event contamination, no fabricated data, no false submission claims, no repeated onboarding questions.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 43ms, total 43ms)

Visitor: I want to buy a ticket for Paris. I am an HR Director at UAT Example Manufacturing, a 2000-employee employer.

Agent: I don’t have information about past events. I can help with current or future UNLEASH events instead: UNLEASH in Paris or UNLEASH in Miami.

Turn 2 (first token 503ms, total 503ms)

Visitor: One ticket please.

Agent: Which pass would you like, or would you like help choosing one?

Turn 3 (first token 43ms, total 43ms)

Visitor: help

Agent: - General Attendee: EUR 3,195 + VAT per pass — Days 2–3 conference access, 7 stages, exhibition and official networking. Day 1 premium programmes are not included.

• Explorer: Price on application — Day 1 Expedition, Executive Dinner and full three-day access. Application-only for senior HR leaders; vendor registrations are not accepted. Approval is not automatic.
• Diamond: EUR 5,495 + VAT per pass — General Admission access plus Day 1 Summits & Salons and premium benefits. Separate invitation-only programmes are not guaranteed.

What matters most to you: the main conference, company visits, or Day 1 leadership sessions?

Turn 4 (first token 45ms, total 45ms)

Visitor: help please

Agent: What matters most to you: attending the main conference, visiting other companies, or joining leadership sessions?