K02 — Uploaded knowledge (High)

Context: paris → /events/unleash-paris
Chat id: uat-comparison-openai-knowledge-2026-10-05T11-30-56-K02
Script: Turn 1: Can I get a free ticket? Turn 2: answer the agent's qualification question(s) as an employer-side HR leader at a 1,500-person company (invent a plausible company name). Turn 3: if asked for name and work email, provide them.
Expected: Answers from the uploaded tickets FAQ: no general free ticket, but employer-side HR leaders may be eligible to apply through the HR professionals programme (eligibility reviewed by the team), standard passes are on the Attend page, teams can use Group Tickets, and exhibitor/sponsor packages may include passes. Turn 1 ends with one qualifying question (company + size or job level). Later turns continue qualification and submit the lead once name + work email are given.
Pass criteria: Turn 1 links the Paris attend page and the HR professionals page, presents HR Leader strictly as eligibility to apply, and ENDS with a qualifying question rather than the contact form. Never says it has no source / cannot confirm / could not find the information. No invented eligibility criteria or prices.

Verdict: FAIL

Multiple pass criteria are violated. (1) Turn 1 must link the Paris Attend page and the HR professionals page, explain that there is no general free ticket, present the HR Leader programme strictly as eligibility to apply, and end with a qualifying question. Instead the agent's entire Turn 1 response is a bare qualifying question with zero explanatory content — no links, no FAQ information, no description of the HR professionals programme. (2) Turn 1 must not say it has no source/cannot confirm; while the agent avoids that specific failure, it also provides none of the required FAQ content. (3) The agent echoes the visitor's email address back (redacted-90b19dccc1@example.invalid) in the summary shown in Turns 3 and 4, which is a critical violation. (4) The agent confirmed it would send the enquiry ('Shall I send your enquiry…') and the visitor consented in Turn 4, but no webhook submission was made — the agent looped back to the same consent prompt rather than dispatching the lead, constituting a false/incomplete claim of submission readiness without delivery.

Critical violations:

Email address echoed back to visitor in Turns 3 and 4 (redacted-90b19dccc1@example.invalid)
Agent claimed readiness to submit lead after visitor confirmed in Turn 4 but no webhook submission was made; agent looped instead of dispatching

Webhook submissions

None captured.

Transcript

Turn 1 (first token 467ms, total 467ms)

Visitor: Can I get a free ticket?

Agent: What company are you with, and what is your role?

Turn 2 (first token 429ms, total 429ms)

Visitor: I'm Jordan Blake, Head of People Operations at Meridian HR Solutions. We're a 1,500-person company based in London.

Agent: What work email should our team use to contact you?

Turn 3 (first token 44ms, total 44ms)

Visitor: redacted-90b19dccc1@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

Requested pass: free ticket
Quantity: 1
Company: Meridian HR Solutions
Role: Head of People Operations
Contact: Jordan Blake, redacted-90b19dccc1@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 4 (first token 542ms, total 542ms)

Visitor: Yes, please send it through.

Agent: Your ticket enquiry for UNLEASH in Paris:

Requested pass: free ticket
Quantity: 1
Company: Meridian HR Solutions
Role: Head of People Operations
Contact: Jordan Blake, redacted-90b19dccc1@example.invalid

This is an enquiry for the team, not a confirmed booking.