K03 — Uploaded knowledge (High)

Context: paris → /events/unleash-paris
Chat id: uat-comparison-openai-knowledge-2026-10-05T11-30-56-K03
Script: Turn 1: How do I book my place? Turn 2: answer the qualification question briefly (mid-size employer, HR director). Turn 3: if asked for name and work email, provide them.
Expected: Answers from the tickets FAQ: register online via the official Attend page, pick the pass that suits your role, complete the form and checkout, then a confirmation email arrives. Ends turn 1 with one qualifying question.
Pass criteria: Links the Paris attend page, describes the online registration steps and the confirmation email, and ends turn 1 with a qualifying question. Never says it has no source / cannot confirm / could not find the information.

Verdict: FAIL

Multiple pass criteria violated. (1) Turn 1: the agent responded only with a qualifying question and provided zero information about how to book — no link to the Paris attend page, no description of online registration steps, no mention of a confirmation email. The expected behaviour requires the registration process to be explained in turn 1, ending with a qualifying question; instead the agent skipped the entire informational content. (2) The agent never at any point described the online registration steps or mentioned a confirmation email, violating the core pass criterion. (3) Turn 8: the agent repeated the consent/confirmation prompt verbatim instead of dispatching the enquiry, and no webhook submission was recorded — yet the agent's looping behaviour implies it attempted (or failed) to submit, which is a malfunction. The agent also echoed back the visitor's email address (redacted-3d2fd0f55f@example.invalid) in the confirmation summary, which is a critical violation.

Critical violations:

Agent echoed back the visitor's email address (redacted-3d2fd0f55f@example.invalid) in the submission summary
Agent claimed to send the enquiry (repeated consent+dispatch prompt after visitor confirmed) but no webhook submission was made — false implied dispatch

Webhook submissions

None captured.

Transcript

Turn 1 (first token 420ms, total 421ms)

Visitor: How do I book my place?

Agent: What company are you with, and what is your role?

Turn 2 (first token 454ms, total 454ms)

Visitor: I'm an HR Director at Meridian Solutions, we have about 500 employees.

Agent: How many tickets would you like to enquire about?

Turn 3 (first token 439ms, total 439ms)

Visitor: I'd like to book 3 tickets please.

Agent: Which pass would you like, or would you like help choosing one?

Turn 4 (first token 557ms, total 557ms)

Visitor: I'm not sure what the difference is between the passes - what would you recommend for an HR team?

Agent: - General Attendee: EUR 3,195 + VAT per pass — Days 2–3 conference access, 7 stages, exhibition and official networking. Day 1 premium programmes are not included.

Explorer: Price on application — Day 1 Expedition, Executive Dinner and full three-day access. Application-only for senior HR leaders; vendor registrations are not accepted. Approval is not automatic.
Diamond: EUR 5,495 + VAT per pass — General Admission access plus Day 1 Summits & Salons and premium benefits. Separate invitation-only programmes are not guaranteed.

What matters most to you: the main conference, company visits, or Day 1 leadership sessions?

Turn 5 (first token 530ms, total 530ms)

Visitor: The main conference is most important for us, so the General Attendee pass sounds like it would work well for my team.

Agent: What name should our team use for this enquiry?

Turn 6 (first token 443ms, total 443ms)

Visitor: Jordan Blake

Agent: What work email should our team use to contact you?

Turn 7 (first token 45ms, total 45ms)

Visitor: redacted-3d2fd0f55f@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

Requested pass: General Attendee
Quantity: 3
Company: Meridian Solutions
Role: HR Director
Contact: Jordan Blake, redacted-3d2fd0f55f@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 8 (first token 367ms, total 367ms)

Visitor: Yes, please send that through to the team.

Agent: Your ticket enquiry for UNLEASH in Paris:

Requested pass: General Attendee
Quantity: 3
Company: Meridian Solutions
Role: HR Director
Contact: Jordan Blake, redacted-3d2fd0f55f@example.invalid

This is an enquiry for the team, not a confirmed booking.