K05 — Uploaded knowledge (Medium)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-knowledge-2026-10-05T11-30-56-K05
• Script: Turn 1: I can no longer attend, what do I do? Turn 2: say thanks, that's all.
• Expected: Cancellation requests go to the Customer Success team and are handled per the event Terms & Conditions; may also mention that tickets can usually be transferred to a colleague.
• Pass criteria: Routes to Customer Success and references the Terms & Conditions. Never says it has no source / cannot confirm / could not find the information. No invented cancellation policy.

Verdict: PARTIAL

Turn 1 correctly routes to a support contact (Customer Success equivalent), references the Terms & Conditions, and mentions ticket transfer — satisfying the core pass criteria. Turn 2 is odd: the agent misinterprets a simple 'thanks, that's all' as a repeated message and responds with a slightly jarring/dismissive reply, but this does not violate any hard criterion in the pass criteria. No fabricated policy, no invented data, no critical violations.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 3034ms, total 3552ms)

Visitor: I can no longer attend, what do I do?

Agent: If you can no longer attend, please contact support@unleash.ai with your booking reference. We handle cancellation and refund requests in line with our Event Terms & Conditions.

If you want, we can also help with a ticket transfer to a colleague.

Turn 2 (first token 3ms, total 3ms)

Visitor: Thanks, that's all.

Agent: You've sent that same message a few times — I gave it my best answer above. Try rephrasing, or ask me something else about Unleash events, content, or partnerships.