K08 — Uploaded knowledge (Medium)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-knowledge-2026-10-05T11-30-56-K08
• Script: Turn 1: I didn't get my confirmation email. Turn 2: say thanks, that's all.
• Expected: Check the spam/junk folder first; if still missing, contact the Customer Success team who can resend it. The agent does not attempt to look up the registration itself.
• Pass criteria: Suggests spam/junk, then Customer Success for a resend. Does not claim to check or see the visitor's registration. Never says it has no source / cannot confirm / could not find the information.

Verdict: PARTIAL

The agent correctly avoids claiming to look up the visitor's registration and correctly directs to a support channel (support@unleash.ai) for resending the confirmation. However, it omits the first step required by the pass criteria: suggesting the visitor check their spam/junk folder before escalating. That missing step is a deviation from the expected behaviour, though not a critical violation.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 13009ms, total 33511ms)

Visitor: I didn't get my confirmation email.

Agent: Please email support@unleash.ai with the email address you used to register, and the team can resend your confirmation. If you want, I can also point you to Event Terms & Conditions, which includes the confirmation and refund information.

Turn 2 (first token 1160ms, total 1379ms)

Visitor: Thanks, that's all.

Agent: You’re welcome.