K09 — Uploaded knowledge (Medium)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-knowledge-2026-10-05T11-30-56-K09
• Script: Turn 1: Is there free wifi at the venue? Turn 2: say thanks, that's all.
• Expected: Yes, free Wi-Fi is available at the venue; ask a member of staff on site or customersuccess@unleash.ai for connection details.
• Pass criteria: Confirms free Wi-Fi and gives the staff / customersuccess@ route. No invented network name or password. Never says it has no source / cannot confirm / could not find the information.

Verdict: PARTIAL

The agent correctly confirms free Wi-Fi is available at the venue (pass criterion met). However, it directs the visitor to support@unleash.ai instead of the specified customersuccess@unleash.ai address. No invented network name or password was given, and the agent did not hedge or disclaim the information. The wrong email address is a minor deviation but does not constitute fabrication or a critical violation.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 3162ms, total 3670ms)

Visitor: Is there free wifi at the venue?

Agent: Yes. Free Wi-Fi is available at the venue across the exhibition floor, and general Wi-Fi is also available throughout the UNLEASH in Paris venue for attendees and exhibitors.

If you need help connecting onsite, speak to a member of staff or email support@unleash.ai. Would you like me to create a personalised agenda for you?

Turn 2 (first token 1131ms, total 1288ms)

Visitor: Thanks, that's all I needed!

Agent: Glad I could help.