K18 — Uploaded knowledge (High)

• Context: non-event → /
• Chat id: uat-comparison-openai-knowledge-2026-10-05T11-30-56-K18
• Script: Turn 1: Do you have a phone number I can call? Turn 2: say thanks, that's all.
• Expected: UNLEASH does not publish a public phone number; routes are events@unleash.ai (registration/event queries), customersuccess@unleash.ai (exhibitor, support, customer service) and the website contact form.
• Pass criteria: States there is no published phone number and gives the two email routes and/or contact form. Never invents a number. Never says it has no source / cannot confirm / could not find the information.

Verdict: FAIL

The agent correctly states there is no published phone number, but provides 'support@unleash.ai' (twice, identically) instead of the correct email routes: events@unleash.ai and customersuccess@unleash.ai. It also fails to mention the website contact form. The invented/wrong email address 'support@unleash.ai' is a fabricated contact detail not matching the expected behaviour.

Critical violations:

• Invented email address 'support@unleash.ai' — correct addresses are events@unleash.ai and customersuccess@unleash.ai

Webhook submissions

None captured.

Transcript

Turn 1 (first token 3079ms, total 3507ms)

Visitor: Do you have a phone number I can call?

Agent: We don’t publish a public phone number. The published contact route is support@unleash.ai for help with general questions, or support@unleash.ai for exhibitor or sponsorship matters.

Turn 2 (first token 1760ms, total 2207ms)

Visitor: Thanks, that's all.

Agent: You're welcome.