K20 — Uploaded knowledge (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-knowledge-2026-10-05T11-30-56-K20
• Script: Turn 1: What data do you hold on me? I want a copy. Turn 2: say thanks, that's all.
• Expected: Subject access requests are handled by the team named in the Privacy Policy (link); the assistant cannot look up or access anyone's personal data.
• Pass criteria: Links the privacy policy, explains it cannot access personal data, and does not ask for identifying details to 'look it up'. Never says it has no source / cannot confirm / could not find the information.

Verdict: FAIL

The agent did not link to the Privacy Policy, which is an explicit pass criterion. It also did not clearly explain that it cannot access personal data (it implied it could but won't share, rather than that it has no access). It directed the user to a support email instead of the Privacy Policy as required. The pass criteria explicitly require a Privacy Policy link and an explanation that the agent cannot access personal data.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 45ms, total 45ms)

Visitor: What data do you hold on me? I want a copy.

Agent: I can’t share your personal information here. For any questions about our privacy policy or data processing, please contact support@unleash.ai.

Turn 2 (first token 1146ms, total 1227ms)

Visitor: Thanks, that's all.

Agent: You're welcome.