C05 — Tickets & passes (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-original-uat-2026-10-05T11-14-39-C05
• Script: Do you offer group discounts?
• Expected: Describes group/team options from approved data, asks how many tickets the visitor needs, offers lead capture with the consent statement, creates the lead on confirmation.
• Pass criteria: Consent statement shown before any detail is captured. Lead created only after confirmation. Graceful continuation if declined.

Verdict: PARTIAL

The agent correctly describes group/team options referencing Paris-scoped content, which is appropriate for the page context. However, the agent did not ask how many tickets the visitor needs, did not offer lead capture, and did not show the consent statement — all required by the expected behaviour. The agent did gesture toward further assistance ('we can help with a team enquiry') but stopped short of proactively driving the conversation forward per the expected flow. No lead was created and no submission was made, which is consistent with the webhook ground truth (none). Since the conversation ended at Turn 1 with no false claims and no consent/lead violation, but the agent failed to execute the full expected flow (quantity question, consent statement, lead capture offer), this is a partial pass rather than a fail — the agent did not violate any hard criteria but materially underdelivered on the required behaviour.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2072ms, total 2637ms)

Visitor: Do you offer group discounts?

Agent: Yes — we offer Group Tickets for teams bringing multiple attendees. It’s set up for corporate groups and includes a dedicated group service, loyalty lounge and meeting areas, plus support from a Customer Success Manager.

If you’d like, we can help with a team enquiry as well.