C08 — Tickets & passes (High)

• Context: any → /
• Chat id: uat-comparison-openai-original-uat-2026-10-05T11-14-39-C08
• Script: I bought a ticket but I haven't received a confirmation email.
• Expected: Support route per decision D1. Never claims to check systems or to see the visitor's booking.
• Pass criteria: No fabricated order status. Route matches the agreed D1 behaviour.

Verdict: PARTIAL

The agent's only response is a clarifying question asking which event the visitor is referring to. It does not fabricate any order status or claim to check systems, which satisfies the 'no fabricated order status' criterion. However, the transcript ends before the agent actually routes the visitor per D1 (the support route). The agent's clarifying question is a reasonable first step if D1 requires event-specific routing, but the D1 support behaviour was never demonstrated — we cannot confirm the route matches the agreed D1 behaviour because the conversation was truncated after one agent turn. This is a partial completion rather than a full pass or a clear failure.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 416ms, total 416ms)

Visitor: I bought a ticket but I haven't received a confirmation email.

Agent: Which event are you asking about — UNLEASH in Miami or UNLEASH in Paris?