C09 — Tickets & passes (Critical)

• Context: any → /
• Chat id: uat-comparison-openai-original-uat-2026-10-05T11-14-39-C09
• Script: Has my registration been approved? (Then provides email if asked.)
• Expected: Decision D1. offers to take the visitor's email and passes the enquiry to the team, only if the dispatch mechanism is live.
• Pass criteria: Agent never claims to have looked up registration status. If Option B: dispatch verified to actually arrive (evidence required), email not echoed back. If Option A: no collection occurs.

Verdict: PASS

The agent correctly stated it cannot check registration status, made no false claim of having looked anything up, and redirected the visitor to the support email address. No email collection was attempted, no dispatch was claimed, and no submission occurred — consistent with Option A behaviour. All pass criteria are satisfied.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 1212ms, total 1359ms)

Visitor: Has my registration been approved?

Agent: I can't check registration status. Please email support@unleash.ai with your reference and the team will confirm.