C32 — Logistics & FAQ (Medium)

• Context: any → /
• Chat id: uat-comparison-openai-original-uat-2026-10-05T11-14-39-C32
• Script: Is the event accessible for wheelchair users?
• Expected: Accessibility information from FAQ data; if absent, directs to Unleash support.
• Pass criteria: No speculation.

Verdict: PARTIAL

The agent provides specific accessibility confirmation for Paris ('Yes — the venue is accessible for wheelchair users') and links to a plan-your-visit page. This is plausible and not directly contradicted, but the pass criterion is 'no speculation' — the agent states as fact that the Paris venue is wheelchair accessible without a confirmed FAQ source being visible in the transcript. This is mild speculation/assertion without verified FAQ grounding. However, the agent correctly defers on Miami and directs to support, which is appropriate. The response is mostly aligned with expected behaviour (FAQ-based answer or redirect to support), with only a minor risk of ungrounded assertion for Paris rather than a hard fabrication or critical violation.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 3390ms, total 3931ms)

Visitor: Is the event accessible for wheelchair users?

Agent: Yes — the venue is accessible for wheelchair users. For UNLEASH in Paris, the event is at Paris Expo Porte de Versailles, Pavilion 7, and we also publish on-site information such as cloakroom, bag check, Wi‑Fi, food outlets, and transport details on the same page.

If you’re asking about UNLEASH in Miami, we haven’t published the accessibility details yet. We can help via support@unleash.ai.