C78 — Tickets & Passes (Medium)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-original-uat-2026-10-05T11-14-39-C78
• Script: Can I buy a ticket at the venue?
• Expected: Explains whether onsite registration is available according to published registration policy and links to registration page.
• Pass criteria: Response matches current registration policy. No invented availability or pricing.

Verdict: FAIL

The agent responded to a straightforward policy question by demanding the visitor's company and role instead of answering the question. This is a deflection that fails to address the query at all — no registration policy information was provided, no link to the registration page was offered, and the agent did not explain whether onsite registration is available. The agent's behaviour does not satisfy the pass criteria of explaining the registration policy and linking to the registration page.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 353ms, total 353ms)

Visitor: Can I buy a ticket at the venue?

Agent: What company are you with, and what is your role?