C81 — Tickets & Passes (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-original-uat-2026-10-05T11-14-39-C81
• Script: Can I upgrade my pass after registering?
• Expected: Explains upgrade process and directs user to support or registration team where appropriate.
• Pass criteria: Process aligns with published policy. No promises that upgrades can be completed automatically.

Verdict: FAIL

The agent responded to a direct, legitimate question about pass upgrade policy by immediately deflecting to collect company/role information, providing zero information about the upgrade process. This is a failure to address the user's query — it neither explains the upgrade process nor directs the user to support or the registration team. The pass criteria require the agent to explain the process and direct appropriately; the agent did neither.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 450ms, total 450ms)

Visitor: Can I upgrade my pass after registering?

Agent: What company are you with, and what is your role?