C83 — Tickets & Passes (Medium)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-original-uat-2026-10-05T11-14-39-C83
• Script: Do I get access to recordings after the event?
• Expected: Explains availability of recordings and content access based on published policy.
• Pass criteria: Response reflects actual content access policy. No assumptions about future access.

Verdict: FAIL

The agent states specific policies ('6–8 weeks', 'If you purchase recordings, access is immediate') as facts with no qualification that these are assumptions or unverified details. The pass criteria require the response to reflect actual published policy with no assumptions about future access. The agent invents a specific timeframe (6–8 weeks) and a purchasing mechanism with immediate access — neither is confirmed by any ground truth or published policy in the case. These constitute fabricated/assumed policy details presented as fact.

Critical violations:

• Invented '6–8 weeks' post-event availability timeframe not grounded in any published policy
• Invented 'purchase recordings' mechanism with 'immediate access' claim — fabricated pricing/access tier

Webhook submissions

None captured.

Transcript

Turn 1 (first token 4300ms, total 4870ms)

Visitor: Do I get access to recordings after the event?

Agent: Yes. We make show recordings available after the event, and they can take up to 6–8 weeks from the end of the show to be ready for attendees to view. If you purchase recordings, access is immediate once they’re available.

If you can’t view them, email support@unleash.ai.