R01 — Refusal template & source attribution (Critical)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-regression-2026-10-05T11-35-02-R01
• Script: Turn 1: can i get a free ticket Turn 2: say thanks, that's all.
• Expected: Names the HR professionals programme as a route, plus group tickets and sponsor packages. Row 98 answers this.
• Pass criteria: Names the HR professionals programme as a route, plus group tickets and sponsor packages. Row 98 answers this. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the".

Verdict: FAIL

The agent never addressed the actual question in Turn 1 ('can i get a free ticket'). Instead of naming the HR professionals programme, group tickets, and sponsor packages as routes to a free or discounted ticket (the expected behaviour per Row 98), the agent immediately pivoted to collecting lead/contact information as if processing an enquiry. The pass criteria require that these three routes be explicitly named. They were not mentioned at any point in the transcript. Additionally, the agent echoed back the visitor's email address (redacted-5cf01314d2@example.invalid) in Turn 4, which is listed as a critical violation.

Critical violations:

• Agent echoed back the visitor's email address in Turn 4
• Agent never named the HR professionals programme, group tickets, or sponsor packages as routes to a free ticket — core expected behaviour entirely absent

Webhook submissions

None captured.

Transcript

Turn 1 (first token 390ms, total 390ms)

Visitor: can i get a free ticket

Agent: What company are you with, and what is your role?

Turn 2 (first token 411ms, total 411ms)

Visitor: I'm Jordan Blake, Head of People at MeridianHR. We have about 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 3 (first token 414ms, total 414ms)

Visitor: We're interested in 3 tickets for our team.

Agent: What work email should our team use to contact you?

Turn 4 (first token 63ms, total 63ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: free ticket
• Quantity: 3
• Company: MeridianHR
• Role: Head of People
• Contact: Jordan Blake, redacted-5cf01314d2@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 5 (first token 1077ms, total 1163ms)

Visitor: Thanks, that's all.

Agent: Understood.