R02 — Refusal template & source attribution (Critical)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-regression-2026-10-05T11-35-02-R02
• Script: Turn 1: Can I get free tickets? Turn 2: say thanks, that's all.
• Expected: Names the HR professionals programme as a route, plus group tickets and sponsor packages. Row 98 answers this.
• Pass criteria: Names the HR professionals programme as a route, plus group tickets and sponsor packages. Row 98 answers this. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the".

Verdict: FAIL

The agent violated two pass criteria. First, it used the forbidden phrase 'I can't confirm' in Turn 4's response ('I can't confirm a free ticket route from your details alone'). Second, the agent failed to answer the question on Turn 1 as required — instead it deflected into a multi-turn profiling sequence (asking company, role, ticket count) before providing any information about free ticket routes. The expected behaviour requires naming the HR professionals programme, group tickets, and sponsor packages in response to the free-ticket query. The phrase 'I can't confirm' is explicitly prohibited by the pass criteria. The sponsor packages route is also only vaguely referenced ('exhibitor or sponsor packages') without clear identification as a named route. The HR Leader Application is mentioned (partially satisfying the HR professionals programme requirement) and group tickets are mentioned, but the forbidden phrase disqualifies the response.

Critical violations:

• Used forbidden phrase 'I can't confirm' explicitly listed in pass criteria exclusions

Webhook submissions

None captured.

Transcript

Turn 1 (first token 427ms, total 427ms)

Visitor: Can I get free tickets?

Agent: What company are you with, and what is your role?

Turn 2 (first token 342ms, total 342ms)

Visitor: I'm Jordan Blake, Head of People at MeridianHR. We've got about 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 3 (first token 440ms, total 440ms)

Visitor: We're looking for 5 tickets for our team.

Agent: Which pass would you like, or would you like help choosing one?

Turn 4 (first token 1247ms, total 2259ms)

Visitor: Thanks, that's all I need for now.

Agent: We have a few reduced-cost routes for UNLEASH in Paris, but I can’t confirm a free ticket route from your details alone. For an employer-side HR team like yours, the likely options are the HR Leader application, group tickets, and any exhibitor or sponsor packages that include delegate access.

• Badges and passes for the full ticket options
• HR Leader Application for eligible employer-side HR leaders
• Teams and group tickets for 5+ attendees

We have not published a guaranteed free-pass route for every team. Would you like me to create a personalised agenda for you?