R05 — Refusal template & source attribution (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-regression-2026-10-05T11-35-02-R05
• Script: Turn 1: Do you have a phone number to contact you on? Turn 2: say thanks, that's all.
• Expected: States no public phone line, gives events@unleash.ai and customersuccess@unleash.ai.
• Pass criteria: States no public phone line, gives events@unleash.ai and customersuccess@unleash.ai. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the", "contact form".

Verdict: FAIL

The agent failed to provide the required email addresses (events@unleash.ai and customersuccess@unleash.ai) and instead gave support@unleash.ai, which is not one of the specified contacts. This is incorrect content.

Critical violations:

• Gave wrong email address (support@unleash.ai) instead of the required events@unleash.ai and customersuccess@unleash.ai

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2893ms, total 3175ms)

Visitor: Do you have a phone number to contact you on?

Agent: We don’t publish a public phone number. For registration and event queries, email support@unleash.ai.

Turn 2 (first token 1792ms, total 1964ms)

Visitor: Thanks, that's all.

Agent: You're welcome.