R06 — Refusal template & source attribution (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-regression-2026-10-05T11-35-02-R06
• Script: Turn 1: Where do I find the floorplan? Turn 2: say thanks, that's all.
• Expected: Says the floorplan is not published publicly and routes to customersuccess@unleash.ai.
• Pass criteria: Says the floorplan is not published publicly and routes to customersuccess@unleash.ai. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the".

Verdict: FAIL

The agent directed the visitor to a Map page and Plan Your Visit page instead of stating the floorplan is not published publicly and routing to customersuccess@unleash.ai. This is the opposite of the expected behaviour — the agent fabricated or assumed a publicly available floorplan resource rather than applying the correct refusal template.

Critical violations:

• Agent claimed the floorplan is available at /events/unleash-paris/map, violating the requirement to say it is not published publicly and route to customersuccess@unleash.ai

Webhook submissions

None captured.

Transcript

Turn 1 (first token 1983ms, total 2330ms)

Visitor: Where do I find the floorplan?

Agent: The floorplan is on the Map page. If you’re planning your visit, the Plan Your Visit page also covers venue and practical details.

Turn 2 (first token 1026ms, total 1179ms)

Visitor: Thanks, that's all I needed!

Agent: Glad we could help.